Whether you choose full contact center outsourcing or require overflow support in busy times, we deliver quality customer care services. Our agents serve as your company’s extensions, addressing queries, managing orders, processing requests, and employing effective cross-selling and up-selling strategies to offer additional products or services.
CRISIS MANAGEMENT
With expertise in rapid response customer contact, Vocus Tech protects brands during recalls, breaches, settlements, and disasters.
Trusted for exceptional leadership by companies big and small, we promptly address critical customer issues, demonstrating dedication as an industry leader.
SOCIAL MEDIA
With consumers using social media platforms like Twitter, Instagram, and Google Reviews to share complaints, companies must actively engage and analyze the social media landscape.
Vocus’s Social CRM platform ensures a comprehensive customer experience, safeguarding against social media crises.
HOME-BASED AGENTS
Our systems seamlessly integrate home-based agents, expanding your staff without physical expansion. We guarantee highly motivated and productive agents, granting you enhanced staffing flexibility. From customer acquisition to ongoing care, sales, and service, our clients appreciate our quality service, impactful results, and cost reduction. This translates to a superior return on investment.
TECHNICAL SUPPORT
Tailored to diverse industries, we provide a range of technical and product support programs to meet your specific needs. Collaborating closely with you, we design customized programs and knowledge management tools featuring streamlined call flows, ensuring efficient handling of customer inquiries.
BACK OFFICE SUPPORT
Experience a comprehensive array of back-office support services tailored to your needs. Our offerings encompass fax and email handling, data entry, mail processing, payment processing, as well as printing and mailing fulfillment, ensuring seamless operations for your business.
